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Terms and Conditions

Cancellation Policy

General Voucher Terms & Conditions

  • Vouchers are for one use only and subject to availability

  • Vouchers are not exchangeable for cash and are non-refundable

  • The vouchers expiry date is shown on the front of the voucher. The voucher is valid up to and including the expiry date (1 year)

  • Vouchers cannot be returned or refunded.

  • To use the voucher, the voucher holder should provide a printed PDF of the voucher including the voucher's unique order number.

  • Each voucher can only be used once.

  • The Merchant is not responsible for vouchers lost, stolen, destroyed or used without purchaser's permission.

  • Risk of loss passes to voucher purchaser upon electronic transmission of the voucher to the designated recipient.

  • Cancellation of a booking within 24 hours of booking will void said voucher.

Group Bookings

Group Bookings and Event Terms & Conditions

  • Group and event bookings require a 50% deposit to be paid at time of booking.

  • Cancellation of large group and event bookings within 7 days will result in loss of deposit.

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