TERMS AND CONDITIONS

Please take your time to review our terms and conditions and contact us if you have any further questions.

PRICING

All pricing is displayed and charged in New Zealand dollars and includes relevant taxes. The Aviator Experience reserves the right to alter published prices at any time.

ELIGIBILITY REQUIREMENTS

Our flight simulators have age and weight restrictions and it is the customer’s responsibility to ensure that they meet these requirements prior to purchase. Please check the restrictions and physical requirements carefully before purchasing to avoid being declined entry.  See FAQ’sfor more information.

CANCELLATION POLICY

  • There is no refund available for any cancellations made within 24 hours of your booked time.
  • Cancellations or postponements made outside of the 24-hour period will not incur any charge.
  • Changes to bookings within 24 hours of the booked time will be subject to availability.
  • No refund is available to customers who fail to arrive at their pre-booked time if another suitable time is unavailable.

The Aviator Experience reserves the right to cancel any bookings due to equipment failure, hazard identification, and events beyond our control that will interfere with the safe operation of the business. Customers affected will be offered alternative times or full refunds.

MEDICAL CONSIDERATIONS

Before you have a simulator flight with us you will be asked to disclose any medical conditions or disabilities. Medical conditions or disabilities will not automatically exclude you from taking part in the flight. If you have concerns about a condition, please contact our team prior to booking.

Unfortunately, we do not allow persons with epilepsy, heart conditions or advanced pregnancy use our simulators.

GIFT VOUCHERS

Gift Vouchers are not redeemable for cash. No discounts apply. Gift Vouchers are valid for 12 months from the purchase date unless otherwise stated on the voucher.

HEALTH AND SAFETY

Participation in flight simulator activities involves a small degree of risk. All customers will be required to complete a sign in form upon check-in to confirm they agree to our Health and Safety guidelines and Simulator Use Policy.  See our Health and Safetysection for more information.

PHOTOS & VIDEO

Customer photos and / or videos may be taken during your flight. The Aviator Experience reserves the right to use any recording and images for promotional purposes without reward.

Photos and / or videos of customers may be used by The Aviator Experience for promotional purposes.

Customers may take their own photos and videos for personal use.

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